Our check-out time is 10 AM. If you need to extend your check out, please contact our reception team on 03 8842 3009. Additional fees may apply. If you are checking out before 7 AM, you may leave your keys with our Concierge team located at the main entrance on 105 Batman Street.

Network ID: Apartment Number as displayed on your key tag. Password: LuminaGuest For Example: If you are staying in apartment 1205W, look for 1205W network ID. If you are staying in apartment 312E, look for 312E network ID.

There are bin chutes available on each floor inside the Waste Rooms near the lift lobby. Please note, only small garbage bags with general waste can be placed inside the chutes to prevent damage and blockages. All recyclables, and large rubbish bags have to be disposed of using the large bins down on level B2, near the lift lobbies.

Car parking is available for an additional cost of $30 per night (subject to availability) and can be booked with our reception team. Please make sure you park in your designated bay to avoid your vehicle getting towed.

Luggage storage for the day is available within our office hours. Please speak to our reception team for further information.

You can find pool towels and a spare quilt on the shelf, inside the bedroom cupboard.

In case of an emergency outside of our office hours, please contact the 24-hour concierge on 0452 245 889. All non-urgent inquiries can be resolved when our reception team is on-site.

Level 3 - East Tower From 6 AM to 10 PM

Our reception team is available 7-days a week, between 7 AM to 10 PM. You can contact reception via phone on 03 8842 3009 or via email on info@luminasuites.com.au

Level 3 – East Tower From 6 AM to 10 PM

Please note that the communal areas can only be used by registered Lumina Suites guests. Visitors are not allowed into the facilities.

We provide once a week complimentary full housekeeping service. If you require extra service during your stay, please refer to the housekeeping service information leaflet.

Access can be requested to the information we hold about you by contacting us. In certain circumstances, we may be required by law to retain your information after you have ceased your relationship with us.

For us to provide our products and services to you, it is essential that we collect your information. Your information also helps us to provide you with a greater quality of service enabling us to better understand your needs.

Information of sensitive nature can be in relation to racial, or ethnic origins, profession, trade or any other personal information. We only collect, use, or disclose information about you as is allowed by law.

It is essential that the information we have collected is accurate. Should you notice that your information is inaccurate or needs to be updated, you can contact us any time to update your personal information.

The only information collected is the information you provide to us. This may include information requested by phone, filling out your guest registration, supplying us with your business card, emails and/or faxes.

No personal information is shared with outside countries unless to do so is authorized by law.

Any concerns or complaints you may have regarding a breach of your privacy can be communicated in writing, addressed to the Senior Management.

Any concerns or complaints you may have regarding a breach of your privacy can be communicated in writing, addressed to the Senior Management.

All reasonable safeguards are in place to ensure we keep your personal information secure from disclosure, unauthorized access, and misuse. When we no longer require your information, we securely remove it from our systems.

Our policies are constantly reviewed and kept-up-to date with changes in law, technology and the needs of our guest. As a result, there may be changes to this policy at times.

We will only disclose your information if we have your consent to do so, or if we are required by law to do so.

A security deposit of $200 (Pre-authorisation) is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Depending on your financial institution, these funds may take up to 10 business days to clear after your departure.

Yes. Lumina Suites offers complimentary high speed Wi-Fi internet access in all of our apartments. Please contact Guest Relations via email info@luminasuites.com.au for more information.

Festival Hall - 400.0m Flagstaff Gardens - 650.0m Marvel Stadium - 750.0m Queen Victoria Market - 850.0m Southern Cross Station - 900.0m Docklands - 1.4km Melbourne Aquarium - 1.5km Melbourne Convention and Exhibition Centre - 1.6km Federation Square - 2.5km

Melbourne Village has a 24 Hr on-site Concierge to assist our guests with any emergency needs. All non-emergency needs can only be addressed during office hours.

Guest access to facilities vary across our apartments. At Lumina Suites (Melbourne Village) you are welcome to use these facilities: ​Gym and Wellness Room Swimming Pool

We accept Visa, Mastercard and Amex. Please note that there is a 1.65% surcharge when you pay via Visa or Mastercard and 3.5% surcharge for Amex. **Cash is not accepted.

Check in during office hours (7 AM - 10 PM) is at the reception located on 105 Batman Street, West Melbourne, VIC - 3003. Outside office hours, our Guest Relations team will contact you prior to your stay to provide instructions for checking-in and will be happy to address any concerns you may have. For further information regarding check-in, please email info@luminasuites.com.au

Lumina Suites is conveniently located in West Melbourne near to all major attractions such as Flagstaff Gardens, Marvel Stadium, Docklands etc.

Non Refundable bookings incur full accommodation charge in case of no-show. Date change is not permitted for Non Refundable bookings. ​ Flexible bookings can be cancelled with 72 hrs notice. Bookings cancelled within 72 Hrs of arrival will incur the first night accommodation charge. No show on flexible booking will incur the first night accommodation charge.

Yes. Secured on-site parking is available. Car parking will incur a fee ($30 daily or $200 weekly) and is subject to availability, so please get in touch with us in advance for details.

Lumina Suites have a strict NO smoking policy in all apartments. Please respect this for the comfort of other guests. If you do need to smoke, we ask that you do so outside in the designated smoking area.

We offer weekly complimentary Housekeeping service at Melbourne Village. Extra Housekeeping service is available upon request, at a cost of $85 for One Bedroom Apartment and $110 for Two Bedroom Apartments. Valet Laundry services are also available at an additional cost. Please contact Guest Relations via email info@luminasuites.com.au for more information.

Guests can check-in from 2pm and have until 10am to check-out. If you’re arriving before this time or wish for a later departure, we ask that you contact us in advance so that alternative arrangements can be made (subject to availability, an additional fee may apply).

Yes. We do offer complimentary luggage storage service for early arrivals and late departures. Please note that we do not offer long term storage once you have departed. The following luggage storage facilities can be found within close proximity: Smarte Carte (Opposite Southern Cross Station) and Southern Cross Station Luggage Service | T. 1800 800 007